Return Policy

All sales are final.
We do not accept returns on custom or cut-to-size orders.

Refunds & Replacements (if applicable)
Refunds will not be permitted.
Replacements will only be applicable if your item is defective or has arrived damaged due to shipping issues.

Required Procedure for Replacement:
If your item has arrived damaged, please email us at: [email protected] or email the sales representative with copy to [email protected], providing,
• INVOICE NUMBER
• NAME OF CUSTOMER ON THE INVOICE
• PROOF OF DAMAGE (Including box damage) (7 Images Minimum)
• NUMBER OF PRODUCTS THAT ARRIVED DAMAGED


PLEASE NOTE- Proof of damage must include a clear video recording, as well as images of the order’s original packaging, shipping label on box, and all broken items in the same picture frame. (Please Include at least 7 images)
Proof of damage must be submitted within 7 calendar days of shipment arrival date and if required sent back in 2 calendar days. If not, your order will not be valid for a replacement.
Failing to provide any of the requirements above will automatically disqualify your replacement submission.
Once we receive the email, we will work with you. If your replacement submission is approved, you will be subject to a credit value totaling equal or lesser the amount paid at the time of purchase.
All replacements are subject to Faulkner Inc. approval and must be authorized by a Faulkner Inc. Representative. If we consider the damages were caused by third party shipping you will not be reimbursed. The claim will have to go thru the third-party shipping company

Exceptions
Please notify us of errors in your order within 2 calendar days of shipment arrival.
Faulkner Inc of Miami is committed to ensuring you receive the correct product, if your item does not match what is listed on your original invoice, we will generate a replacement.

Shipping
Shipping costs are non-refundable.
Depending on where you live, the time it may take for your product to reach you may vary.
Faulkner Inc. is not liable for any delays in delivery caused by a 3rd party carrier
Please be aware most carriers currently have a suspension of service guarantee, to ensure your item arrives by the desired date, please plan in advance and with ample time.
Faulkner Inc will not be held responsible for orders shipped to an incorrect address provided by the customer.